Roche Rouge
Muggenstraat 9
3500 Hasselt
Belgium
E-mail: hell[at]rocherouge.com
Business identification number: BTW BE 0659 777 370

Platform of the EU Commission regarding online dispute resolution: http://ec.europa.eu/consumers/odr

The e-commerce website of Roche Rouge, with its registered office at Muggenstraat 9, 3500 Hasselt, Belgium, BTW BE 0659 777 370, provides its customers with the option of buying products from its webshop.

These General Terms and Conditions (“Terms”) are applicable to all orders placed by a visitor to this e-commerce website (“Customer”). When placing an order via the webshop of Roche Rouge, the Customer must explicitly accept these Terms, whereby Customer agrees to the applicability of these Terms with the exclusion of all other conditions. Additional Customer conditions are excluded, except when explicit accepted beforehand in writing by Roche Rouge.

All prices listed are expressed in € (EURO), always include VAT and all other required duties or taxes that the Customer must bear.

Any shipping, reservation or administration fees that are charged will be specified separately.

The specified price refers solely to the articles as set out in writing. The accompanying photos are intended as decorative and may contain elements that are not included in the price.

Despite the fact that the online catalogue and e-commerce website are assembled with the utmost care, it is still possible that information may be incomplete, contains material errors, or is not up to date. Obvious mistakes or errors in the product selection are not binding for Roche Rouge. With respect to the accuracy and completeness of the provided information, Roche Rouge is solely bound to obligation of means. Roche Rouge is in no way liable in event of obvious material or printing errors.

If the Customer has specific questions about for instance sizes, colour, availability, delivery terms or method, we ask the Customer to contact us in advance.

The product selection is valid while stocks last and may at any time be changed or withdrawn by Roche Rouge. Roche Rouge cannot be held liable for the non-availability of a product. If an offer is for a limited duration or subject to conditions, this will be explicitly stated in the offer.

To be eligible to purchase a product on our website the Customer is required to complete the registration process. The personal information which is provided by the Customer must be true, accurate and current in all aspects. The Customer will not impersonate any other person or entity or use a false name or a name he/she is nog authorised to use.

The login information is strictly personal. The Customer is always solely responsible for maintaining the confidentiality of his/her login information. The Customer should immediately notify Roche Roche is he/she becomes aware of any loss or theft of his/her login information or its unauthorised use.

While browsing the webshop, the Customer can add products to the shopping bag (there is no obligation to purchase by adding products to the shopping bag). Once the Customer is satisfied with his/her selection, he/she can proceed to checkout by clicking on the “Checkout” button in the Shopping Bag window.

The Customer places an order on our website by selecting a preferred Shipping Method, by reading and accepting the Terms and Conditions, by clicking on the “Place Order” button and completing the payment process. Once the order has been placed the Customer will receive an order confirmation containing the order reference and a summary of the information related to the order, provided that the Customer’s e-mail address is correct. The Customer will receive another confirmation e-mail once the order has been processed and is ready to be shipped.

Roche Rouge reserves the right to reject the order or cancel the purchase, based on justified reasons, without being liable for any damages or costs. These situations include but are not limited to: wrong billing information, unavailability of the product, price quotation errors, failing of payment or insufficient funds in the Customer’s bank account.

The Customer may choose between the following payment methods:

  • by Credit Card (PayPal)
  • by iDeal
  • by Visa/Mastercard
  • by Bancontact/MisterCash
  • by SOFORT Banking
  • by Belfius Direct Net
  • by PayPal
  • via bank transfer to account number IBAN: BE48 3770 7188 5727 BIC: BBRUBEBB

Payments by iDeal, Visa/Mastercard, Bancontact/MisterCash, SOFORT banking, Belfius Direct Net are handled by Mollie B.V. Online payments are processed using SSL (Secure Socket Layer).

Roche Rouge is entitled to refuse an order pursuant to a serious breach on the part of the Customer with respect to their orders.

Articles ordered via this webshop can be delivered to the following countries: Australia, Austria, Belarus, Belgium, Bosnia and Herzegovina, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Greenland, Hungary, Iceland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Republic of Ireland, Russia, Serbia, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Turkey, Ukraine, United Arab Emirates, United Kingdom (UK), United States (US).

Shipping costs start at:

Without tracking With tracking
Belgium Free €3,99 or €4,99
Germany €2,99 €8,99
France €10,49
Netherlands €7,99
Australia, Canada, China, Iceland, Japan, New Zealand, Qatar, South Korea, Taiwan, United Arab Emirates, United States (US) €3,49 €8,99
Austria, Belarus, Bosnia and Herzegovina, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Norway, Poland, Portugal, Republic of Ireland, Russia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom (UK) €2,99 €8,49

Delivery occurs by Bpost and usually takes 2 to 5 working days for most countries in the European Union, and between 5 to 10 working days for countries outside of the European Union.

Unless otherwise agreed or explicitly determined otherwise, the goods shall be delivered to the Customer’s residence within 30 days of receipt of the order. Please be advised that Roche Rouge cannot be held liable for any delays caused by unforeseen factors or customs delays if shipped to countries from outside of the European Union.

Any visible damage to and/or qualitative deficiencies of an article or other deficiency in the delivery must be reported immediately by the Customer to Roche Rouge.

The risk due to loss or damage is transferred to the Customer at the time the goods have been physically received by the Customer (or a third party indicated by the Customer that is not the carrier). However, the risk transfers to the Customer upon delivery to the carrier when the carrier received the commission to transport the goods and this option was not offered by Roche Rouge.

Orders shipped outside of the European Union may be subject to import taxes, customs duties and fees levied by the destination country. Those charges including charges for customs clearance must be fulfilled by the Customer. Roche Rouge has no control over these charges, nor can Roche Rouge predict what they may be. The Customer should contact it’s local customs office for more information.

Delivered articles remain the exclusive property of Roche Rouge until the moment the Customer pays for the goods in full.

If necessary, the Customer undertakes to inform third parties of the retention of title belonging to Roche Rouge, e.g. to anyone who would attempt to seize articles that are not fully paid for.

The provisions of this article apply solely to Customers in their capacity as consumers purchasing articles online from Roche Rouge.

The Customer has the right to withdraw from this agreement within a period of 14 calendar days without giving reasons.

The right of withdrawal period will expire 14 calendar days after the date when the goods were physically received by the Customer or a third party indicated by the Customer that is not the carrier.

To exercise the right of withdrawal, the Customer must notify Roche Rouge, Muggenstraat 9, 3500 Hasselt, Belgium, +32(0)472 10 67 72, hello[at]rocherouge.com in an unambiguous statement (e.g. in writing by post e-mail) about their decision to withdraw from the agreement.

To comply with the withdrawal period, the Customer must send a notification of their decision to exercise the right of withdrawal accompanied by the order number before the withdrawal period has expired.

In any event, the Customer has no later than 14 calendar days from the day that they notify Roche Rouge of their decision to withdraw from the agreement to send back or hand over the goods to Roche Rouge, Muggenstraat 9, 3500 Hasselt. The Customer is on time if they have sent back the goods before the period of 14 calendar days has expired.

The direct costs for returning the goods shall be borne by the Customer.

If the returned product is reduced in value in any way, Roche Rouge is entitled to hold the Customer liable and demand compensation for each depreciation in value of the goods that are due to the Customer’s use of the goods that goes beyond what is necessary in order to determine the nature, characteristics and operation of the goods.

Only articles that are returned in the original packaging and sealed, along with all accessories, instructions and invoice or sales receipt can be returned.

If the Customer withdraws from the agreement, Roche Rouge shall repay all payments received from the Customer up until that time including standard shipment costs with a maximum of 14 calendar days of the date that Roche Rouge has received all the returned goods.

Roche Rouge shall repay the Customer using the same means of payment as the Customer used in the initial transaction, unless the customer explicitly agreed otherwise. In any case, the Customer will not be charged any costs in connection with such repayment.

The Customer may not exercise the right of withdrawal for:

  • the delivery of goods manufactured according to the Customer’s specifications or that are clearly destined for a specific person.
  • agreements where the Customer specifically requests Roche Rouge to carry out urgent repairs or maintenance.

The consumer has certain legal rights under the Act of 21 September 2004 concerning protection of consumers when purchasing consumer goods. This statutory guarantee applies from the date of delivery to the first owner. These rights remain in force irrespective of any commercial guarantee.

To make a claim under the guarantee, the Customer must provide some proof of purchase. Customers are advised to retain the original packaging used for the goods.

For articles purchased online and are delivered to the home of the Customer, the Customer must contact Roche Rouge and to return the product at their own expense to Roche Rouge.

Upon detection of a deficiency, the Customer must inform Roche Rouge as soon as possible. In any case, any deficiency must be reported by the Customer within two months of detection. Hereafter, all rights to repair or replacement are voided.

The (commercial and/or statutory) guarantee are never applicable when there are deficiencies that arise as a result of accidents, neglect, falls, use of the product inconsistent with the purpose for which it was designed, failure to follow the operating instructions or manual, modifications or alterations to the article, rough usage, poor maintenance, or any other abnormal or incorrect use.

Deficiencies that manifest after a period of six months from date of purchase, or where applicable upon delivery, shall be deemed to not be hidden deficiencies, subject to contrary evidence provided by the Customer.

Roche Rouge can be reached, via e-mail at hello[at]rocherouge.com or by mail at the following address Roche Rouge, Muggenstraat 9, 3500 Hasselt.

Without prejudice to the exercise of any other rights that Roche Rouge is entitled to, the Customer owes interest at a rate of 10% per year on the non-paid amount in the case of non or late payment starting ipso jure on the date of the breach of contract and without notice. Furthermore, the Customer shall owe ipso jure a flat-rate compensation and without notice 10% of the pertinent amount, with a minimum of 25 euro per invoice.

Roche Rouge is entitled to take back the unpaid or incompletely paid for articles.

The responsible party for processing information, Roche Rouge respects the Belgian law of 8 December 1992 regarding the protection of privacy in the processing of personal information.

The personal information you share with us is used only for the following purposes: the execution of the agreement entered into, the processing of the order, sending of newsletters, and advertising and/or marketing purposes.

You have a statutory right to access and eventually correct your personal information. Subject to proof of identity (copy of identity card), you may receive a free paper record of your personal information by sending a written, dated and signed request to Roche Rouge, Muggenstraat 9, 3500 Hasselt, Belgium, hello[at]rocherouge.com. If necessary, you can also request the correction of information that is inaccurate, incomplete or irrelevant.

In the case when information is used for direct marketing purposes: You may preclude the use of your information for direct marketing purposes at no cost to yourself. To do so, you can always contact us in the aforementioned manner at Roche Rouge, Muggenstraat 9, 3500 Hasselt, Belgium, hello[at]rocherouge.com.

We treat your information as confidential and shall not communicate, rent or sell it to third parties.

The Customer is responsible for maintaining the confidentiality of their login information and the use of their password. Your password is stored in encrypted form and thus Roche Rouge has no access to your password.

Roche Rouge saves online (anonymous) visitor statistics in order to determine which webpages are accessed on the internet website and to what extent.

If you have any questions about this privacy statement, please contact us at hello[at]rocherouge.com.

When you visit the website, “cookies” may be stored on the hard disk of your computer. A cookie is a text file that is placed by the server of a website via the browser on your computer or on your mobile device when you access a website. Cookies cannot be used to identify individuals. A cookie can only be used to identify a device.

You can set up your internet browser so that cookies are not accepted, or that you receive a warning when a cookie will be installed, or that the cookies will be deleted later from your hard drive. To do so, you must change the settings of your browser settings (via the help function). Keep in mind that in doing so you may prevent certain graphic elements from appearing correctly or prevent you from using certain applications.

If you use our website, you agree to the use of cookies.

If any provision of these Terms is declared invalid, illegal or void, it shall in no way affect the validity, legality and applicability of the other provisions.

Failure at any time by Roche Rouge to enforce any of the rights set out in these Terms, or to exercise any equivalent right, shall never be deemed as a waiver of such provisions and will never invalidate these rights.

These Terms may be supplemented by other terms and conditions when explicitly referred to, and the general sales terms and conditions of Roche Rouge. In case of inconsistencies, the present Terms take precedence.

The Customer accepts that electronic communications and backups shall serve as furnishing of proof.

Belgian law is applicable with the exception of the stipulations of private international law with respect to applicable law and with the exception of the Vienna Convention on the International Sale of Goods. Unless the Customer is a consumer, only the courts of the Hasselt district have jurisdiction in the case of any disputes.